Radisson Blu Hotel, Birmingham

Paid £50 deposit but they said there was nothing to pay back due to room service but my invoice for room service was £37 so I'm due £13

Decided to upgrade to a suite, and really enjoyed the extra space it offered along with amazing views on two sides. There were two bathroom areas and the main en suite was very spacious, with walk in shower and bath. Towelling robes and spa slippers were provided, along with limited tea & coffee facilities. Room was very quiet being quite high up. The front of house team were great - really professional and welcoming, including the bar manager. Great location 10 minutes walk from New Street Station and near the nightlife and theatre areas.

I like the room and the view there’s fridge as well comfortable bed the _problem was :( !!!! ‏The lady from reception knocked on the door !!!and i tell her I wanted to Extension of stay but she was keep the door open telling me to make reservations immediately she didn’t give me a time :( Especially since I Decided to extend late She is supposed to give me time an hour so I make new reservation :( :( :( ‏That’s not respecting for human to keep the door open and request to make reservations at the same time as she waiting in the door I objected about what she doing then after 5 mints another staff coming and they told me to I leave immediately I told them she’s mistake because she was keep the door open and don’t respect me a human and give me little time ‏First time in my all life I saw like this staff hotel they don’t give a time to human Especially since I decided to extend late ‏That’s she who kept the door open to tell me to book immbediately has no humanity :(

Arriving in the dark we got ourselves a little turned around so it took us longer to reach the hotel. We were greeted by a very friendly female member of staff, and made to feel very welcome. We were up on the 16th floor, loved that the lift only works for you once you scan you room card, great security! Our suite was as spacious as expected, the bed was so comfortable and warm I could have brought it home! Room was spotlessly clean, plenty of towels provided too. Also had slippers & bathrobes plus plenty of little touches like toiletries, a safe, trouser press, coffee machine, etc... Room service was great, food had chilled off somewhat but it was still delicious! I misunderstood the tip request at first but gave a tip on the paperwork once I realised. Road noise was noticeable even 16 floors up, but not enough to interrupt our sleep. Photos of our view attached. Breakfast was great! Food, though kept under heat lamps in covered pots soon chilled off but enjoyed it nonetheless. Good variety of continental, hot & cold plus drinks provided. Couldn't fault any of the staff, all lovely people!

My room was spacious, comfortable with 2 chairs and was clean. My partners room was also spacious, comfortable and clean. The location was perfect having attended The Hippodrome to see a show. The lifts were plentiful and fast and we did not have to wait long for one to arrive. Staff were polite and helpful.